HIGH SLEEPER BEDS
01572 755 110
sales@mrsflatpack.co.uk
Terms and Conditions
 

MrsFlatpack and MrFlatpack are trading names of Belvoir Associates Ltd who are a UK based manufacturer that has been supplying retailers across Europe with modern designed Flatpack furniture for over 24 years. through our website we are able to offer you access to some of these items. Full product support through our 9 am - 5 pm helpline which is 01572 755110.

Every effort is made to ensure that the goods are as described in our adverts, but the colour reproduction in photographs on the web may not be perfect. We reserve the right to make small product changes.



Product Quality Guarantee

If you experience any problem with a product we have a help line, 01572 755110, to assist you, if your problem involves a damaged or faulty component we will in the first instance send you a spare part. Ifthe damage or fault was not able to be fixed we will arrange a collection and refund subject to inspection and agreement by our Quality Department as to the cause. You have the right to cancel an order within 7 days of delivery, under those circumstances the costs of collection and the original delivery costs will be at the buyers expense. All returned goods must be in the original flatpack format and packing. Your statutory rights are not effected by these terms.



Orders
Once you have ordered on our website we will confirm the order by E Mail, it is upon the sending of that E Mail that we confirm a contract exists to supply. We do not offer delivery deliveries offshore, and charge a premium for areas North of Glasgow. The goods will not pass to the buyer until paid for in full, the goods should not be sold to a third party until they have been paid for in full.



Factory holidays
Please note that the Mrsflatpack and Mrflatpack factory is CLOSED for the Christmas holidays, any delivery promises do not include that period. If you order in the week prior Christmas it may take us until the 3rd week of January to deliver, if your order is needed urgently please contact us prior to ordering



Delivery times

Your order will normally be delivered within 15 working days from payment being cleared (Scotland and more remote areas may take a little longer). It will be delivered direct from our factory by van. The driver will contact you prior to advise a date and approx time.



Courier arrangements

If your MrsFlatpack or MrFlatpack order is sent by a national courier service and you are out when courier calls they will leave a card - Please read this card for full instructions on how to get your parcel. The courier will only attempt delivery twice before an extra charge is applied. We will forward all tracking emails from the courier to you. Be aware that certain places may not have a letterbox hence a card cannot be left or it may be left in a shared area. If you have not had your delivery within 48 hours of our advice of dispatch please contact us by email. - sales@mrsflatpack.co.uk



Contact telephone numbers

You must supply MrsFlatpack or MrFlatpack a contact number with payment in case of advise a delivery date or any difficulties. This must be added to all forms of payments including cheques.



Damages
In the case of any goods arriving that have any sign of external damage it is important that you record this on the drivers paperwork, please also email us with details. Please open the cartons within 24 hours of receipt and check the contents and advise by E Mail of any damage. All damage must be reported within these time limits.
If you have any problems with or complaints about the delivery company please contact us and we will investigate.
- It is the customers responsibility to carry goods into your home.

- It is the customers responsibility to carry goods into your house.
These goods are usually large therefore we always recommend you have someone to help. If your delivery is by a small van, the driver may be prepared to assist, but we can take no responsibility for that arrangement.
For details of customer service please see below.

Please check that the product labels indicate the goods you have ordered before you start assembly, do not assemble if you are unsure.
If the problem relates to a shortage or damaged component we reserve the right to solve your problem with a spare part. All returns must be packed in the original packing.
If your item is not as described then we will arrange a collection at no cost to yourself and refund the cost of the product and any carriage and packing cost.



Contact

Please note that MrsFlatpack and MrFlatpack are trading names of a Belvoir associates Ltd. and our system is only manned Monday to Friday 9am-5pm, and we are not available during holiday periods. Any delivery promises exclude holidays and weekends, the factory is closed from the 23rd December to the 2nd January.

MrsFlatpack and MrFlatpack offers all its customers a full after sales service. If you should encounter a problem please contact us and we will endeavor to help. Email us through the address we will provide you with or call our customer services on 01572 755110
To enable MrsFlatpack and MrFlatpack to deal with any query speedily please supply us with your name, town and contact number, item name and the part letter or number from the assembly instructions. If your product does not arrive as promised then we will happily investigate and rectify the situation as soon as possible.



Change of mind

You have the right to cancel an order up to 14 days after the goods are delivered. If you wish to return the goods we can provide you with a quote for returning them, please ask for a quote. We can not issue a full refund for goods where assembly has been attempted, however we are prepared to take the goods back if assembly has been attempted or completed, however we can only issue a refund for the balance of the value after allowing for the diminished value as a result of assembly. Under these circumstances it is more beneficial to make a decision before opening the cartons, or starting assembly as once assembled the product has little value as a second hand item.
 

If you do need to cancel an order please print the form below and post it to us or cut and paste into an email;
To Belvoir Associates Ltd, 51 Pillings Road, Oakham, Rutland, LE15 6QF. email belvoirsales@onetel.com

I/We Mr/Mrs/Ms

wish to cancel my order for the following goods, (please include order number, and model):

Order Date:

Delivery Date:

Customer Name:

Customer address:

Customer signature;

Date



Debit and Credit cards
If you make payment by credit card your card will be debited at the point of ordering, we do not retain details of your credit or debit cards.
Please note we do not offer a return facility for products that have been assembled or part assembled, we can also not collect assembled products.

MrsFlatpack and MrFlatpack (trading names of Belvoir Associates Ltd)

Pillings Road

Oakham

LE15 6QF

Data Protection contact Mrs Weibkin at office@belvoirassociates.co.uk

For any product queries on MrFlatpack or MrsFlatpack please contact our helpline on 01572 755110 Monday to Friday 9am-5pm.




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