As a small, family run, UK business we are always thrilled when a customer invests in a piece of our furniture. The only thing better is hearing positive feedback from those happy customers!
Our team understand the value of quality products & great service as well as the importance of going the extra mile, so we’re proud to have lots of fantastic reviews reflecting just that across Trustpilot, Amazon, Google & others.
We’d love to share some with you here:
“Bought the Cambridge High sleeper. Excellent customer service from the beginning, they called ahead after I ordered as there had been an issue on my end and they wanted to confirm the order details. Received the bed within a week. Later, when I accidentally made a mistake on the build, I received a response to my email within 24 hours.
The bed looks fantastic and went up easily. It's sturdy enough, feel safe moving up and down the ladder and I'm an adult woman. Brilliant for kids who need more space!
Have already recommended to several of my friends!”
“Really, really happy bought a high sleeper bed for my son. Delivery took about 11 days in total. The price was great and the item looks superb once built, pretty easy instructions to follow, the delivery driver contacted me 2 days prior to delivery to confirm a delivery slot.
Overall very happy and my son loves his new bed.
“Bought the Cambridge high sleeper for my 13 year old son. Delivered within 5 days. Every piece marked so easy to identify. Pretty straightforward instructions but definitely need 2 people for assembly. Managed to put it together in a very small box room but don’t expect to do it in a hurry! Lovely solid bed with a good sized desk, wardrobe, drawers and shelving. Excellent value for money and perfect for a small room.”
"Great company, cabin bed delivered promptly, bed is a great quality for the price."
"Exceptional quality and service. The beds are very sturdy and have very high-quality finishings. The lovely people are friendly and answer any questions anytime. We lost some screws (our fault) and they were very kind to send us replacements immediately. Will highly recommend it!"
"Faultless service and beds. I just wanted to say how impressed I am with the two beds I bought off you recently. Your beds are a fraction of the price of similar beds elsewhere, so I wasn’t sure if I was going to get beds of decent quality. However, they are absolutely amazing! I was a bit overwhelmed at the thought of building both beds by myself (I am a single mum), but the delivery driver gave me loads of advice and I built both beds without making a single mistake. I have already left you positive feedback, but I wanted to message and let you know how impressed I am. Thank you!"
"Beautiful bed, perfect fit for my son's little room, great space, desk space, cupboard and drawers.
Wasn't easy to assemble, it's a big piece of furniture and I was working solo in a tight space, so that was to be expected. But assembly was made easier by good, detailed instructions. My son is chuffed, my arms got a workout, everyone's happy!"
“We bought a Bourne High sleeper for my son about 5 years ago (maybe longer!) but had no issues putting it together and I seem to remember at the time a backing panel was damaged but a replacement was sent immediately so no real issue with holding up the build.
I contacted Mrs Flatpack over the weekend just gone with a view to buying a replacement part and have been told it is being dispatched FOC as a good will gesture..........that’s more than a Good Will Gesture that's fantastic blinking customer service that is!!
Thank you Mrs Flatpack great product, great service, you cant go wrong with a company like this."
"Amazing value for a cabin bed. Have purchased 2, for my son and daughter. Really easy to assemble. Could do most of it myself, just needed a second pair of hands for holding a couple of times. All fitted together nicely with no gaps. Have recommend to friends and family."
"Amazing service and fantastic quality bed. I ordered the Bourne high sleeper for my daughter. I ordered it on the Sunday and knew from the website it was a 15 day delivery. Imagine my surprise when 4 days later I received a phone call asking if 7am on the Monday was convenient. It was 7 on the dot when the delivery came. I had read a previous review saying the customer wished they had labelled the box which contains the instructions. They had done (shows they respond to customer feedback) and the separate components of the bed were stickered with their letter on. The instructions were clear to follow and in my daughter's very small bedroom the bed is up and looks amazing. She is delighted, and so am I. Thank you so much!"
"Fantastic price and excellent quality. Delivered quicker than expected. The instructions were clear and easy to follow. The workmanship was perfect, all guide holes, screw holes etc. in exactly the right place, no issues at all with build. Very sturdy furniture. Confident our 7 year old is perfectly safe up there."
"This is a 5* company, my sister bought a beautiful bed for my niece, the likes of Argos and Homebase choices could not compare.
The price paid was amazing for the bed received.
We followed the instructions carefully and the bed was perfect.
My niece is in love with her new big girl bed.
Thanks also for the quick delivery and customer service."
"Just want to say how amazed I have been from start to finish with you customer services, driver right through to the quality of the Bourne high sleeper. You were great about me needing a Saturday delivery your driver was jolly and we are so impressed with the quality of the bed. I was dreading my husband putting the bed together. Your instructions including your links to the videos were a great help."