QUALITY PRODUCTS From 
our Factory Direct to you

Tel:  01572 755110
Email belvoirsales@onetel.com

MrFlatpack and MrsFlatpack are trading names of Belvoir Associates Ltd who are a UK based manufacturer that has been supplying retailers across Europe with modern designed Flatpack furniture for over 24 years. through our website we are able to offer you access to some of these items. Full product support through our 9 am - 5 pm helpline which is 01572 755110.

CHRISTMAS DELIVERY 2016
If you have paid for an order after the 9th December 2016 we may not be able to guarantee delivery before the 24th December. Please call to confirm if delivery is possible on 01572 755110.

FACTORY HOLIDAYS
PLEASE NOTE THAT THE Mrsflatpack and Mrflatpack FACTORY IS CLOSED FOR THE XMAS HOLIDAYS, ANY DELIVERY PROMISES DO NOT INCLUDE THAT PERIOD. IF YOU ORDER IN THE WEEK PRIOR TO XMAS IT MAY TAKE US UNTIL THE 3RD WEEK OF JANUARY TO DELIVER, IF YOUR ORDER IS NEEDED URGENTLY PLEASE CONTACT US PRIOR TO ORDERING.

DELIVERY TIMES
YOUR ORDER WILL NORMALLY BE DELIVERED WITHIN 15 WORKING DAYS FROM PAYMENT BEING CLEARED (SCOTLAND AND MORE REMOTE AREAS MAY TAKE A LITTLE LONGER). IT MAY BE DELIVERED DIRECT FROM OUR FACTORY BY VAN OR BY COURIER, IF IT IS DELIVERED BY VAN THE DRIVER MAY TRY TO CONTACT YOU PRIOR TO ADVISE A DATE AND APPROX TIME.

COURIER ARRANGEMENTS
IF YOUR MRFLATPACK OR MRSFLATPACK ORDER IS SENT BY A NATIONAL COURIER SERVICE AND YOU ARE OUT WHEN THE COURIER CALLS HE WILL LEAVE A CARD - PLEASE READ THIS CARD FOR FULL INSTRUCTIONS ON HOW TO GET YOUR ITEM. THE COURIER WILL ONLY ATTEMPT DELIVERY TWICE BEFORE AN EXTRA CHARGE IS APPLIED. WE WILL FORWARD ALL TRACKING EMAILS FROM THE COURIER TO YOU. BE AWARE THAT CERTAIN PLACES MAY NOT HAVE A LETTERBOX HENCE A CARD CAN NOT BE LEFT OR IT MAY BE LEFT IN A SHARED AREA. IF YOU HAVE NOT HAD YOUR DELIVERY WITHIN 48 HOURS OF OUR ADVICE OF DESPATCH PLEASE CONTACT US BY EMAIL. 

CONTACT TELEPHONE NUMBERS
YOU MUST SUPPLY MRFLATPACK OR MRSFLATPACK WITH A CONTACT TELEPHONE NUMBER WITH PAYMENT IN CASE OF DELIVERY DIFFICULTIES. THIS MUST BE ADDED TO ALL FORMS OF PAYMENTS INCLUDING CHEQUES.
LINK TO OTHER TERMS AND CONDITIONS AT THE BOTTOM OF PAGE

DAMAGE

IF YOU HAVE ANY PROBLEMS WITH OR COMPLAINTS ABOUT THE DELIVERY COMPANY PLEASE CONTACT US AND WE WILL INVESTIGATE. IT IS THE CUSTOMERS RESPONSIBILITY TO CARRY GOODS INTO YOUR HOME. IT IS THE CUSTOMERS RESPONSIBILITY TO CARRY GOODS INTO HOUSE. THESE GOODS ARE USUALLY LARGE THEREFORE WE ALWAYS RECOMMEND YOU HAVE SOMEONE TO HELP.  IF YOUR DELIVERY IS BY SMALL VAN, THE DRIVER MAY BE PREPARED TO ASSIST, BUT WE CAN TAKE NO RESPONSIBILITY FOR THAT ARRANGEMENT. FOR DETAILS OF CUSTOMER SERVICE SEE BELOW. PLEASE CHECK THAT THE PRODUCT LABELS INDICATE THE GOODS YOU HAVE ORDERED BEFORE YOU START ASSEMBLY, DO NOT ASSEMBLE IF YOU ARE UNSURE.

ANY DAMAGE MUST BE REPORTED AT THE POINT OF DELIVERY OR WITHIN 24 HOURS TO OURSELVES.

IF THE PROBLEM RELATES TO A SHORTAGE OR DAMAGED COMPONENT WE RESERVE THE RIGHT TO SOLVE YOUR PROBLEM WITH A SPARE PART. ALL RETURNS MUST BE PACKED IN THE ORIGINAL PACKING.
IF YOUR ITEM IS NOT AS DESCRIBED THEN WE WILL ARRANGE A COLLECTION AT NO COST TO YOURSELF AND REFUND THE COST OF THE PRODUCT AND ANY CARRIAGE AND PACKING COSTS.

CONTACT
PLEASE NOTE THAT MRFLATPACK AND MRSFLATPACK ARE TRADING NAMES OF A BELVOIR ASSOCIATES LTD AND OUR SYSTEM IS ONLY MANNED MONDAY TO FRIDAY 9-5, AND WE ARE NOT AVAILABLE DURING HOLIDAY PERIODS. ANY DELIVERY PROMISES EXCLUDE HOLIDAYS AND WEEKENDS, THE FACTORY IS CLOSED FROM THE 23rd DECEMBER TO THE 2nd JANUARY.

MRS FLATPACK AND MRFLATPACK OFFERS ALL ITS CUSTOMERS A FULL AFTER SALES SERVICE. IF YOU SHOULD ENCOUNTER A PROBLEM PLEASE CONTACT US AND WE WILL ENDEAVOUR TO HELP. EMAIL US THROUGH THE ADDRESS WE WILL PROVIDE YOU WITH OR CALL OUR CUSTOMER SERVICES ON 01572 755110.

TO ENABLE MRSFLATPACK AND MRFLATPACK TO DEAL WITH ANY QUERY SPEEDILY PLEASE SUPPLY US WITH YOUR NAME, TOWN AND CONTACT TELEPHONE NUMBER, ITEM NAME AND THE PART LETTER OR NUMBER FROM THE ASSEMBLY INSTRUCTIONS.IF YOUR PRODUCT DOES NOT ARRIVE AS PROMISED THEN WE WILL HAPPILY INVESTIGATE AND RECTIFY THE SITUATION AS SOON AS POSSIBLE.

CHANGE OF MIND

You have the right to cancel an order upto 14 days after the goods are delivered. If you wish to return the goods we can provide you with a quote for returning them, please ask for a quote. We can not issue a full refund for goods where assembly has been attempted, however we are prepared to take the goods back if assembly has been attempted or completed, however we can only issue a refund for the balance of the value after allowing for the diminished value as a result of assembly. Under these circumstances it is more beneficial to make a decision before opening the cartons, or starting assembly as once assembled the product has little value as a second hand item.

If you do need to cancel an order please print the form below and post it to us or cut and paste into an email;

To Belvoir Associates Ltd, 51 Pillings Road, Oakham, Rutland, LE15 6QF. email belvoirsales@onetel.com

I/We Mr/Mrs/Ms

wish to cancel my order for the following goods, (please include order number, and model):

Order Date:

Delivery Date:

Customer Name:

Customer address:

Customer signature;

Date

DEBIT and CREDIT CARDS
IF YOU MAKE PAYMENT BY CREDIT CARD YOUR CARD WILL BE DEBITED AT THE POINT OF ORDERING, WE DO NOT RETAIN DETAILS OF YOUR CREDIT OR DEBIT CARDS.

Please note we do not offer a return facility for products that have been assembled or part assembled, we can also not collect assembled products.

MrsFlatpack and MrFlatpack  (trading names of Belvoir Associates Ltd)

Pillings Road

Oakham

LE15 6QF

Data Protection contact Mrs Weibkin at belvoirsales@onetel.com

 For any product queries on MRFLATPACK OR MRSFLATPACK please contact our helpline on 01572 755110 Monday to Friday 9-5.